Requesting Reauthorization For an Account

For a variety of reasons, you may need to obtain reauthorization for an account. Utility account holders can change their passwords, expire access or add new meters to their online account. In cases like this, you can quickly request an updated authorization from that customer right from the dashboard. 

For Expired/Bad Login Credential Errors

Step 1

You can filter by authorizations that have expired/been declined or by those that have no meters. After clicking on the filter option desired (1), you will see the authorizations that need to be updated. You will also see an information icon next to the date/time that the authorization expired. Clicking on that (2) will drop down more information and show a link to "Request an updated authorization from the utility customer." Click on this link (3)

Step 2

From here, you will be directed to the data request page. All of the customer's information has already been populated. You just need to click on the button "Send Update Request" to open the preview, and then hit send again. That's it!

Note that the process is pretty much the same if the customer did not enter the correct credentials or recently added meters to their account. Instead of clicking on the "Expired/Declined" filter, click on "No Meters." From there, just click on the link to "Request an updated authorization from the utility customer" to get to Step 2 above. 

For Customers Who Added More Meters to their Online Account

If a customer has added meters to their account after they initially authorized, you can send a reauthorization request for a completed authorization by clicking on the "See Details" link on the right of the blue header (1). Options will drop down, including one to "Send an Update Request." (2) Click on the link and then proceed to Step 2 Above. By filling out the reauthorization link, we will check the account for any new meters that may have been added.