Why Did I Not Receive Interval Data?

Here are a few reasons why you may not have received interval data.

• The account may not have a smart meter
• The utility is not providing access to interval data at this time or requires a separate authorization and/or charges a fee to access interval data
• If it is an SCE account, a manual verification step may be required. Please submit a support ticket in this case.
• Utility error
• Outside of California, smart meter deployment is a bit sporadic, and only a couple utilities have built out support to easily provide that data to their customers. For more information about where we know interval data is available, see the following article. 

We are happy to take a look in your specific case as well. Feel free to submit a helpdesk ticket and a member of our team will be happy to check for you.